Terms and Conditions

We offer unique places suitable for your comfort

In using our websites and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the Terms & Conditions of Service set out below (including the privacy statement).

These pages, the content and infrastructure of these pages, and the online accommodation reservation service provided on these pages and through Destination Dream Homes websites (the “service”) are owned, operated and provided by Destination Dream Homes (“Destination Dream Homes”, “us”, “we” or “our”) and are provided for your personal use only, subject to the terms and conditions set out below.

Your use of Destination Dream Homes websites and these terms are also governed by the Website Terms of Use, which are incorporated herein by reference.

About Us

Through our websites we (Destination Dream Homes) provide an online service through which all types of temporary accommodation providers (for example, hoteliers, property managers and private owners) can advertise their properties for reservation, and through which visitors to the website can make such reservations. From the point at which you make your reservation, we act solely as an intermediary between you and the accommodation provider, transmitting the details of your reservation to the relevant accommodation provider and sending you a confirmation email for and on behalf of the accommodation provider.

We use all reasonable skill and care to ensure that all information is accurate, complete and correct. We cannot guarantee or be held responsible for any errors, any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Our website should not be regarded as an endorsement of the quality, service level, qualification or (star) rating of any accommodation made available.

Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to use, copy, monitor, sell, display, download or reproduce any content or information available on our website for any commercial or competitive activity or purpose.

General

These Terms & Conditions of Service have been executed and delivered by you and constitute a valid and binding agreement between you and Destination Dream Homes, enforceable against you in accordance with their terms. You represent that you are (1) at least 18 years of age, (2) of legal age to form a binding contract, and (3) not a person barred from receiving services under the laws of Mexico or other applicable jurisdiction.

You shall purchase and use the products and services available through Destination Dream Homes websites, in strict compliance with these Terms & Conditions of Service and all applicable laws, rules and regulations.

Accommodation Rules and Restrictions

By purchasing products and services through Destination Dream Homes you agree to abide by such additional rules and restrictions, such as the payment of all amounts when due and compliance with the rules and restrictions regarding availability, minimum age, maximum occupancy, pet policies, child policies and use of products or services. You agree that any violation of any such rules and restrictions may result in cancellation of your booking, in being denied access to the applicable accommodation, in forfeiting any payments made for such reservation, and in being charged by Destination Dream Homes for any costs we incur as a result of such violation.

You may not sell, auction, barter or transfer a booking to a third party without prior written consent from Destination Dream Homes. Destination Dream Homes reserves the right, in its sole discretion, to withhold such consent, and consent will not be given if the third party does not meet these terms and conditions.

Order Processing

Destination Dream Homes may, in its sole discretion, choose not to process or to cancel your reservation in certain circumstances. This may occur, for example, when the booking you wish to reserve is no longer available or has been mispriced, we suspect the reservation request is fraudulent, or in other circumstances Destination Dream Homes deems appropriate in its sole discretion. Destination Dream Homes also reserves the right, in its sole discretion, to take steps to verify your identity to process your reservation. Destination Dream Homes will either not charge you or refund any charges for reservations that we do not process or cancel.

The Reservation Summary which you may choose to submit on our website is not a booking confirmation. The accommodation will be booked for the dates set forth in the Reservation Summary subject to acceptance by the accommodation provider, at their sole discretion, and no binding contract is in place until such time as the Booking Confirmation has been sent to you by email.

Product Service Availability

In rare cases a property may be available when a guest receives a Booking Confirmation, but becomes unavailable prior to check-in. If this should occur, your sole remedy shall be to contact Destination Dream Homes to make alternative arrangements or to cancel your reservation. Destination Dream Homes shall have no responsibility or liability as a result of a cancellation of a booking.

Product and Service Descriptions

Destination Dream Homes attempts to provide accurate descriptions of products and services on the Destination Dream Homes websites. Certain products and services available on the Destination Dream Homes Websites may be designated “Destination Dream Homes Verified” Destination Dream Homes does not warrant, however, that the descriptions are current or error-free.

Special Requests

If you have any special requests in connection with your booking, we will happily pass along any requests we deem reasonable to the relevant accommodation providers. We cannot guarantee, however, that the accommodation providers will fulfill such requests, as such services or amenities may not be available. Destination Dream Homes is not liable for any failure to fulfill a special request, and no cancellation due to any special request not being met shall be allowed. Destination Dream Homes does not accept reservation requests or bookings conditioned or contingent on the fulfillment of a special request.

Pricing Information

Destination Dream Homes pre-negotiates certain rates with accommodation providers to facilitate the booking on your behalf. Destination Dream Homes retains service fees as compensation for facilitating bookings, which vary according to the amount and type of accommodation booked through us. The rates displayed on the Destination Dream Homes websites reflect our pre-negotiated rates, which include the fees retained by Destination Dream Homes.

Destination Dream Homes currency converter is for displaying estimated amounts only and should not be relied upon as accurate and real time; actual rates may vary.

Destination Dream Homes strives to provide accurate pricing information regarding the accommodation available on the Destination Dream Homes websites. We cannot, however, insure against pricing errors or pricing changes. Destination Dream Homes reserves the right, at its sole discretion, to not process or cancel any bookings placed for accommodation whose price was (1) incorrectly provided as a result of an error, or (2) changed by the accommodation provider. If this occurs, Destination Dream Homes will notify you by email and correct the pricing on the Destination Dream Homes websites.

If additional charges apply to your booking (including but not limited to the addition of an extra occupant, pet fees or other taxes or incidentals), and which charges you do not pay at the time of checkout on the Destination Dream Homes websites, you will be responsible for paying these charges to Destination Dream Homes or directly to the accommodation provider.

Accommodation Reservations

You acknowledge that Destination Dream Homes pre-negotiated rates with accommodation providers to facilitate the booking of reservations on your behalf. The rates displayed on the website are a combination of the pre-negotiated rate for accommodation reserved on your behalf by Destination Dream Homes and the facilitation fee retained by Destination Dream Homes for our services. You authorize Destination Dream Homes to book accommodation for the total displayed price, which includes the accommodation rate displayed on the website, plus tax recovery charges, service fees, and where applicable, taxes on the Destination Dream Homes services. You agree that your credit card will be charged by Destination Dream Homes for the total reservation price. Upon submitting your reservation request you authorize Destination Dream Homes to facilitate accommodation bookings on your behalf, including making payment arrangements with accommodation providers.

You acknowledge that except as provided below with respect to tax obligations on the amounts we retain for our services, Destination Dream Homes does not collect taxes for remittance to applicable taxing authorities. The tax charges are a recovery of the estimated taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc) that Destination Dream Homes pays the accommodation provider for taxes due on the accommodation provider’s rate for the property. The accommodation providers invoice Destination Dream Homes for tax amounts. The accommodation providers are responsible for remitting applicable taxes to the applicable taxing jurisdictions. Taxability and the appropriate tax rate vary greatly by location. The actual tax amounts paid by Destination Dream Homes to the accommodation providers may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of the actual use of the property by our guests. Service fees retained by Destination Dream Homes for our services vary based on the amount and type of accommodation booked.

Modifications

If you need to modify your booking (e.g. change accommodation selected, arrival or departure dates, or number of occupants), you must provide Destination Dream Homes with notice in writing, in advance of your arrival date, stating the modification you wish to make, then any such modification will be accepted subject to availability of accommodation as per your request. The notice period required for a modification request is specific to each property, it is determined by the accommodation provider and is detailed on the Policies page of the Property Listing.

Destination Dream Homes will not charge you any service fees to facilitate your modification request but if your modification results in additional charges from the accommodation provider (including but not limited to a change in the nightly rate due to a new arrival or departure date, the addition of an extra occupant, pet fees or other taxes or incidentals), and which charges you have not paid at the time of checkout on the Destination Dream Homes website, you will be responsible for paying these additional charges. To the extent any credit or refund is due, such amount will be refunded to you in the original form of payment. If this is not possible due to a credit card provider error or failure, suitable alternative options for the form of the refund will be provided promptly. All refunds will be paid in the currency in which you originally paid for the booking, as specified by Destination Dream Homes.

Cancellations

If you need to cancel your booking, you must provide Destination Dream Homes with notice in writing of your wish to cancel. The notice period required for cancellation is specific to each property, it is determined by the accommodation provider and is detailed on the Policies page of the Property Listing. To the extent any refund is available, such amount will be refunded to you in the original form of payment. All refunds will be paid in the currency in which you originally paid for the booking, as specified by Destination Dream Homes, and we cannot be held responsible for any changes due to currency fluctuations.

No show:

If you do not check-in on the arrival date as specified in your Booking Summary, and you do not provide Destination Dream Homes with written notice of your late arrival or cancellation by no later than the date of the first night of your reservation, then Tobacco Rentals will cancel your booking and all amounts paid will be forfeit.

Taxes and Fees

The sales or other taxes charged in connection with your booking depend on the location of your vacation and the accommodation provided. You will be able to view the taxes and any fees included in the Reservation Summary before submitting your reservation request.

Incidentals

Destination Dream Homes bookings do not include any incidental charges, expenses or services, except as specifically described in your booking confirmation. You are liable for any such incidental charges, expenses or services that you incur or consume during your trip.

Damage Deposit

At check-in the accommodation provider may make a pre-authorization on your credit card, to act as a deposit against any damage or additional cleaning required as a result of your stay in the accommodation. The pre-authorization is set by the accommodation provider of the accommodation you have. The actual cost of repair and cleaning to return the property to the original standard of the accommodation on your arrival will be made against the credit card that the accommodation provider has used for the damage deposit pre-authorization. Should the actual cost of any such repair be in excess of the pre-authorized amount the accommodation provider will charge the actual amount, not the pre-authorized amount, to the credit card. Should the accommodation provider at their sole discretion choose not to pre-authorize a damage deposit they retain the right to charge the credit card used at time of reservation with the actual amount of any costs relating to repair or cleaning to return the property to the original standard of the accommodation on your arrival. To the extent any credit or refund is due, such amount will be refunded to you in the original form of payment, at the sole discretion of the accommodation provider.

Payment

All reservations booked through Destination Dream Homes must be prepaid in full. You agree to pay to Tobacco Rentals the fees, costs, expenses and other charges in connection with your booking as per your Booking Confirmation, or which has been confirmed by a subsequent amendment to your Booking Confirmation, including all and any modifications. You acknowledge and agree that all amounts due will be billed to your payment card, or that you will pay the amounts due using another payment method approved by Destination Dream Homes.

Bank and Credit Card Fees

Many card companies charge their account holders a transaction fee when the card issuer and the “merchant location” (as defined by the card brand (e.g. Visa, MasterCard)) are in different countries. The currency exchange rate, if applicable, and any transaction fee is determined solely by the bank or other agency processing the transaction. These fees may be applied by the card issuer as a charge to the cardholder’s account. When applied by the card issuer, the fees will be listed separately from the transaction amount on a credit or debit card statement. This means the amount listed on your credit or debit card statement may be a different figure than the figure shown on the billing summary page for a reservation booked on the Website. If you have any questions about these fees or any exchange rate applied to your booking, please contact your bank.

Travel / Medical Insurance

We recommend that you obtain independent insurance to provide adequate cover for medical expenses, personal accident, loss of baggage and curtailment or cancellation of your trip. Please note that such insurance is not included with your purchase.

Check-In

The check-in time is specific to the accommodation you have chosen and is stated in the Arrival Instructions you receive with your Booking Confirmation. If you do not arrive on the date stated in your arrival instructions (“arrival date”) and you do not contact Destination Dream Homes, in advance and in writing, to state your intention to arrive after the specified arrival date, your booking will be canceled, the accommodation will not be available or accessible to you, and no refund for any part of your booking will be available.

Check-Out

The check-out time is specific to the accommodation you have chosen and is stated in the Arrival Instructions you receive with your Booking Confirmation. Unless you have an agreed late check-out as part of your Booking Confirmation, or which has been confirmed by a subsequent amendment to your Booking Confirmation, then you will be responsible for a charge equivalent to an additional one night of accommodation. If you overstay by more than 4 hours then the accommodation provider reserves the right to enter the property and remove your belongings and take such further action as may be necessary or appropriate, the costs of any such action will be charged against the credit card you provided at check-in.

Safety and Conduct

You have primary responsibility for your own safety and for the safety of anyone that you allow onto the property during your stay. You must read any fire or health & safety guidance and listen to any instructions or explanations which are provided to you. It is your responsibility to bring any concerns regarding the accommodation to the attention of the check-in staff and to ask any questions that you may have if you do not understand any of the guidance or instructions provided.

If you become aware of anything during your stay which you believe is a health & safety risk, you must inform the accommodation provider immediately. The accommodation provider will have access to the property at all times during your stay to address any such issues.

You may not allow any person other than the person named in the Booking Confirmation to occupy the accommodation at any time, except such number of additional guests as may be specified in the Booking Confirmation. This agreement is personal to you and may not be transferred to any other person. The accommodation provider will not allow any person other than the persons named in the Booking Confirmation to access or occupy the property.

The Booking Confirmation may specify the maximum permitted number of guests who are authorized to stay in the property. If you allow more than the maximum number of people to occupy or stay in the accommodation, you will be liable to pay a supplement of up to 100% of the nightly accommodation charge in respect of each unauthorized guest and the booking may be terminated immediately with no refund.

In addition to complying with all reasonable directions you also agree that you will:

leave the accommodation in the same condition as you find it;

keep the accommodation clean, tidy and clear of trash:

not keep or take any pets or animals into the accommodation (unless otherwise agreed with us and specified as pet-friendly in the Booking Confirmation);

not obstruct or leave any objects or waste in any common areas;

not leave any obstruction outside of the accommodation;

not do or permit to be done on the accommodation anything which is or which may be or become a nuisance, (whether actionable or not) damage, annoyance, inconvenience or disturbance to other guests or occupiers of the building or any owners or occupiers of neighboring properties including (but not limited to) playing loud music or musical instruments, dancing, entertaining at the accommodation or moving furniture;

not conduct any illegal activity from the accommodation;

not bring any illegal drugs or firearms into the accommodation or onto the property;

not conduct any business or commercial activity whatsoever from the accommodation;

not make any alteration or addition whatsoever to the accommodation or its contents;

not use the accommodation for any purpose other than for personal accommodation;

You acknowledge that the accommodation is a home and you agree not to access any cupboard or drawers which have been sealed with tamper tape or locked. You may be subject to a charge for any breach of any tamper tape or damage to any locks.

In the event that you do not comply with these and all other reasonable directions you may forfeit all, or part of, your damage deposit and be asked to vacate the accommodation, without any refund due.

You hereby indemnify Destination Dream Homes, the accommodation provider, and the owner, in respect of any and all costs, claims, damages, liabilities, and expenses, including, without limitation, reasonable attorneys fees and costs suffered or incurred by the owner (or accommodation provider) or any of the foregoing parties arising out of or relating to a breach by you of this Agreement.

Property Damage

You must notify the accommodation provider of any damage to the property, contents, fixtures or fittings which occurs during your stay, even if you regard the damage as minimal or normal wear and tear or if you do not believe the damage is your fault.

If you do not notify the accommodation provider of any such damage you will be fully responsible for such damage on a full replacement cost basis.

If you do declare any damage, then you are responsible for full replacement cost.

You have authorized Destination Dream Homes and the accommodation provider to charge any property damage for which you are responsible to the credit card supplied by you.

Liability and Claims

Any claims made by you under the Terms & Conditions of Service must be made initially through Destination Dream Homes. Destination Dream Homes has the authority to negotiate and settle claims between you and the accommodation provider. If you notify Destination Dream Homes within 14 days after making such a claim that, in your opinion, the dispute has not been satisfactorily resolved, then Destination Dream Homes is authorized to provide you with the accommodation providers details so that you may thereafter pursue the claim directly with the accommodation provider.

You agree that Destination Dream Homes, the accommodation provider, the owner, or any third party providing services on behalf of the accommodation provider orDestination Dream Homes, will not have any liability for any business, financial or economic loss or for any consequential, incidental, special or indirect losses such as lost reputation, lost bargain, lost profit, loss of anticipated savings or lost opportunity arising as a result of these Terms & Conditions of Service, the accommodation or the booking (whether such loss arises as a result of negligence, breach of contract, tort or otherwise by the accommodation provider or any agent or third party providing services on behalf of the accommodation provider).

Nothing in this clause limits or excludes the liability of the accommodation provider for death or personal injury arising as a result of their gross negligence or willful misconduct or the gross negligence or willful misconduct of their agents or employees.

You agree to indemnify and hold the accommodation provider and Destination Dream Homes harmless from any and all liability, claims, loss, property damage or expenses arising by reason of any injury, death or damages sustained by any person, or to the property of any person, including you or any visitors or invitees whom you permit to enter the accommodation or the premises of which the accommodation is a part, where such injury death or damage is caused by your negligent or intentional act or omission, or by any such visitors or invitees.

If Destination Dream Homes or the accommodation provider is required to engage any attorney to enforce the conditions of these Terms & Conditions of Service, to collect any amounts due, to remove you or your belongings from the accommodation, you shall be responsible for all reasonable attorneys’ fees and costs incurred in connection with the foregoing.

Subject to the limitations set out in these Terms & Conditions of Service and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the Booking Confirmation (whether for one event or series of connected events).

Privacy

Privacy is a very serious matter to Destination Dream Homes. We understand that booking online involves significant trust in us. We appreciate and value your trust and are committed to ensuring the security and confidentiality of your personal information. We never sell your personal information.

A copy of our Privacy Promise that applies to the collection, use, disclosure and other processing of personal information by Destination Dream Homes is located in the privacy policy tab. You consent to any personal information we may obtain about you (either via the Destination Dream Homes websites, by email, telephone or any other means) being collected, stored and otherwise processed in accordance with the terms of the Privacy Promise. Destination Dream Homes may update its Privacy Promise from time to time in its sole discretion, and post an updated version of the notice at the website address provided above.

Further Correspondence

By completing a Reservation Summary, you agree to receive (i) an email containing all the details of your reservation and a confirmation of your booking (ii) an email which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers relevant to your reservation and destination, and (iii) an email which we may send to you promptly after your stay inviting you to complete our guest review form. Please see our privacy and cookies policy for more information about how we may contact you.

Your completed guest review may be (a) uploaded onto the relevant accommodation property’s information page on our website for the sole purpose of informing (future) guests of your opinion of the service (level) and quality of the accommodation, and (b) (wholly or partly) used and placed by Destination Dream Homes at its sole discretion (e.g. for marketing, promotion or improvement of our service) on our website or such social media platforms, newsletters, and special promotions as Tobacco Rentals deems appropriate. We reserve the right to adjust, refuse or remove reviews at our sole discretion.

Intellectual Property Rights

Unless stated otherwise, the software required for our services or available at or used by our website and the intellectual property rights (including the copyrights) of the contents and information of and material on our website are owned by Destination Dream Homes, its suppliers or providers.

Destination Dream Homes exclusively retains ownership of all rights, title and interest in and to the website on which the service is made available (including the guest reviews) and you are not entitled to use the content or our brand without our express written permission. To the extent that you would otherwise own any intellectual property rights in the website or any content or guest reviews, you hereby assign, transfer and set over all such intellectual property rights to Destination Dream Homes. Any unlawful use or any of the aforementioned actions or behavior will constitute a material infringement of our intellectual property rights (including copyright and database right).

Severability

If any provision of these Terms & Conditions of Service is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such an event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.

Notices

Notices hereunder shall be given in writing by personal delivery or other courier or delivery service, addressed, to Destination Dream Homes 1592 Parkridge Drive, Cottonwood Heights, Utah 84121. All such notices shall be deemed to have been given and received (a) upon receipt if personally delivered or sent by certified or registered mail and (b) when delivery is confirmed if sent by courier or delivery service.

Entire Agreement

These Terms & Conditions of Service constitute the entire agreement between you and Destination Dream Homes regarding the specific matters herein, and all prior agreements, letters, proposals, discussions and other documents regarding the matters herein are superseded and merged into these Terms & Conditions of Service. In the event there is a conflict between these Terms & Conditions of Service and the Terms of Use with respect to the matters herein, these Terms & Conditions of Service will prevail.

Modification of Terms and Conditions of Service

You acknowledge and agree that Destination Dream Homes may, in its sole discretion, modify, add or remove any portion of these Terms & Conditions of Service at any time and in any manner, by posting revised Terms & Conditions of Service on the Site. You may not amend or modify these Terms & Conditions of Service under any circumstances. It is your responsibility to check periodically for any changes we make to the Terms & Conditions of Service. Your continued use of this Site after any changes to the Terms & Conditions of Service means you accept the changes.

About Destination Dream Homes

This online accommodation reservation service is provided by Destination Dream Homes.

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